The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals

Joseph discusses research from Accenture and Bain & Co. regarding shifts in consumer behavior emerging from the pandemic. For example, he explores how people want to feel less anxious and more connected. How are you addressing the changing wants, needs, and desires of those you serve!

Originally recorded as a live stream on March 25, 2021.

This week my guest is Eric Farone. Eric is the Co-Founder and Artistic Director at Bovine Metropolis. Eric has been teaching improv to groups in Colorado since 1993 and online since March 2020. For over 25 years he has been a director, teaching improvisation to some of Denver’s top improv groups, such as ‘NERTS’, ‘Mouse Couch’, ‘Dungeon Cave’, ‘MooCrew’ and ‘The SansScript Players’. He has directed, hosted and played in “On The Spot” since 2000 and in "On The Spot Online". After 30 years, Eric still loves teaching groups to play. He really enjoys Improv Adventures because he gets to see family and friends laugh together during in these trying times "People laugh so much when they improvise, and I do too." For more about Eric and Bovine Metropolis, visit https://www.bovinemetropolis.com​.

Originally aired as a video Livestream on Thursday, March 11, 2021.

Joseph Michelli explores the increased importance of emotional value creation for employee and customer experiences. He also offers ways to differentiate your brand through your emotional value delivery.

**Originally recorded as a Livestream on Thursday, March 4, 2021.

This week's guest is Tracy Grammer. Tracy rose to acclaim in the late 1990s as half of the legendary folk duo Dave Carter & Tracy Grammer. Following Carter’s death in 2002, Grammer continued to perform, building a devoted following as an interpreter, multi-instrumentalist, storyteller, and champion of Carter’s legacy. Tracy Grammer is among contemporary folk music's most beloved artists. Renowned for her pure voice, deft guitar and violin work, and incantatory storytelling, Grammer has recorded and performed with Joan Baez and Mary Chapin Carpenter, headlined several of the nation's top folk festivals, including Philadelphia Folk Festival and Falcon Ridge, and enjoyed 12 consecutive years as one of folk radio's 50 top-played artists, both solo and with the late Dave Carter. For more about Tracy, visit https://www.tracygrammer.com​.

Originally aired as a video Livestream on Thursday, Feb. 25, 2021.

This week's guest is Suzanne Tulien. Suzanne is a Brand Clarity Expert, author, and speaker specializing in identifying, defining, and aligning her clients to their distinctive brand value positioning through her proprietary process, to achieve extreme clarity on her clients’ differentiation, master consistencies to build trust and create “on-brand” actions and behaviors from the inside out. She is the author of three books: Brand DNA, Personal Brand Clarity, and The 6 Myths of Small Business Branding. She speaks, trains, and consults internationally. For more about Suzanne, visit www.BrandAscension.com.

This episode originally aired as a video live stream on Thursday, Feb. 18, 2021.

This week's guest is Brad Montgomery. Brad teaches people how to use emotional & social to boost performance, creativity, innovation & profits. He turns typical meetings into transformational events using, the power of encouragement. Other speakers TALK about happiness. But Brad SHOWS them how to harness the power of happiness in hands-on experiences that they’ll remember and implement. For more about Brad, visit https://www.bradmontgomery.com​.

Originally aired as a video live stream on Thursday, Feb. 11, 2021.

Sarah is the author of The Space Between Us: How Jesus Teaches Us to Live Together When Politics and Religion Pull Us Apart. She has worked in the Children’s Ministry of North Point Community Church just outside Atlanta, student ministry at DASH Student Ministry, and ReThink Group. Sarah is a writer and editor for the student curriculum and been a contributing writer to the Orange Parents blog since 2012. For more information about Sarah B. Anderson, visit https://sarahbanderson.com/home/

This episode originally aired as a live video stream on Thursday, Feb. 4, 2021.

Terry is a Ph.D. psychologist and a leading authority on change management and in turning positive psychology research into practical insights that produce real-world results. He’s a national columnist and author of the book, The Optimism Advantage: 50 Simple Truths to Transform Your Attitudes and Actions into Results. Terry has been helping audiences transform their self-limiting beliefs into self-fulfilling breakthroughs to achieve their personal and professional goals. For more visit, http://www.terrypaulson.com/index.shtml​.

Originally aired as a video live stream on Thursday, Jan. 28, 2021.

My guest today is Bob Burg. Bob is a sought-after speaker at company leadership and sales conferences on topics at the core of the Go-Giver books. In addition to coauthoring the bestselling Go-Giver books with John David Mann, Bob has authored a number of popular books, including the critically acclaimed, Endless Referrals: Network Your Everyday Contacts Into Sales and Adversaries into Allies. Bob is an advocate, supporter, and defender of the free enterprise system and believes that the amount of money one makes is directly proportional to how many people one serves. For more about Bob Burg, visit https://burg.com.

Originally aired as a video live stream on Thursday, Jan. 21, 2021.

This week's guest is Pierre Quinn. For over 15 years Pierre has taught higher education, faith-based, nonprofit, and corporate leaders the strategies they need to experience personal success and professional growth. Pierre is the author of Leading While Green: How Emerging Leaders Can Ripen Into Effective Leaders and Leading While Scared: How To Find The Courage To Keep Going. He is the CEO of The Cardell Group, LLC, a consulting firm which focuses on growing leaders and empowering teams of all sizes. Pierre holds graduate degrees in communication and theology from Andrews University and a certificate in Executive Leadership from Howard University.

For more about Pierre Quinn, visit https://pierrecquinn.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

Originally aired as a live video stream on January 14, 2021.