The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals

This week my guest is Carmine Gallo. Carmine is a three-time Wall Street Journal bestselling author, international keynote speaker, Harvard instructor, and leadership advisor for the world’s most admired brands. A “communications guru,” according to Publishers Weekly, Gallo’s books have been translated into more than 40 languages.

Originally recorded as a video livestream on Thursday, Jan. 7, 2021.

Joe Tenczar has been the Chief Information Officer for Sonny’s BBQ, one of the largest and most popular barbecue restaurant companies in the country, since 2014. Tenczar joined Sonny’s BBQ with a focus on creating the franchise restaurant technology blueprint of the future. His specialties include a strategic focus on emerging technology’s place in hospitality and understanding the overall tactical hospitality technology necessities. Tenczar also led the Marketing, Finance & Accounting, and Purchasing areas for Sonny’s. Additionally, Tenczar is a founding partner of Restaurant CIOs, a “CIO-as-a-Service” company where he and his CIO partners collaborate to represent hospitality companies on a fractional basis.

For more about Joe Tenczar, visit https://www.restaurantcios.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a video live stream on December 17, 2020.**

John Spence is an author, international executive coach, professional development educator, virtual trainer, strategic planning facilitator, keynote speaker, and developer of online learning programs. John is recognized as one of the top business thought leaders and leadership development experts in the world and was named by the American Management Association as one of America’s Top 50 Leaders to Watch along with Sergey Brin and Larry Page of Google and Jeff Bezos of Amazon. As a consultant and coach to organizations worldwide, from startups to the Fortune 10, John is dedicated to helping people and businesses be more successful by “Making the Very Complex… Awesomely Simple.”

For more about John Spence, visit https://johnspence.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Thursday, December 10, 2020.**

This week my guest is Bill Lampton, Ph.D. is a Speech Coach, Interview Coach, and author of 25 Ways to Control Your Stage Fright--and Become a Highly Confident Speaker.

For more about Bill Lampton, visit https://bizcommunicationguy.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Thursday, December 3, 2020.**

One of today’s most influential voices in workplace trends, Chester Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring and always entertaining talks, #1 bestselling leadership author Chester Elton provides real solutions to leaders looking to manage change, drive innovation, and lead a multi-generational workforce. Elton’s work is supported by research with more than 1,000,000 working adults, revealing the proven secrets behind high-performance cultures and teams.

For more about Chester Elton, visit https://www.chesterelton.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Tuesday, November 24, 2020.**

Jeremy C. Park is a corporate executive and philanthropist, an author of two books and a weekly newspaper column, a contributor to Forbes, producer and host of television and radio shows and a podcast, and a sought after speaker for transforming organizations and individuals into catalysts for their community.

For more about Jeremy Park, https://www.jeremycpark.com.

For more about Joseph Michelli, https://www.josephmichelli.com

**This episode was originally recorded on Thursday, November 19, 2020 as a live video stream.**

Former Denver Broncos Captain and All-Pro Linebacker Karl Mecklenburg rose from being a college walk-on and a 12th round draft pick to a pro career that included six Pro Bowl and three Super Bowl appearances. He enjoys speaking to a variety of groups, and his story is both humorous and inspirational. The lessons life in the NFL taught him about teamwork, courage, dedication, desire, honesty, and forgiveness, and goal setting are his “Six Keys to Success”.

For more about Karl Mecklenburg, https://karlmecklenburg.com

For more about Joseph Michelli, https://www.josephmichelli.com

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and award-winning keynote leadership speaker. Mark has written 8 books, and The Fred Factor has sold over 2 million copies worldwide. His latest book is The Intention Imperative: Three Essential Changes That Will Make You a Successful Leader Today. He is Leadership Expert in Residence at High Point University, the Premier Life Skills University.

Mark Sanborn https://marksanborn.com

Joseph Michelli https://www.josephmichelli.com

Howard Behar is a renowned business leader, author, speaker, and mentor who has influenced the lives of numerous men and women at all stages of their careers and at all levels and roles. For 21 years Behar led Starbuck’s domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan.

For more about Howard, visit http://www.howardbehar.com

For more about Joseph, visit https://www.josephmichelli.com

Craig Lemasters is the author of Unstuck, which offers a powerful learning methodology that equips leaders to strategically leverage the wisdom of others to drive transformational growth and jump-start pathways toward innovation. Craig’s strategic process will first help executives pinpoint exactly where and how they are stuck, identify places where innovation and growth are necessary and then equip them with the 3-steps process necessary to move forward rapidly.