The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals

Destination: Eloquence with Dr. Bill Lampton

This week my guest is Bill Lampton, Ph.D. is a Speech Coach, Interview Coach, and author of 25 Ways to Control Your Stage Fright--and Become a Highly Confident Speaker.

For more about Bill Lampton, visit https://bizcommunicationguy.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Thursday, December 3, 2020.**

Destination: High Performance Culture with Chester Elton

One of today’s most influential voices in workplace trends, Chester Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring and always entertaining talks, #1 bestselling leadership author Chester Elton provides real solutions to leaders looking to manage change, drive innovation, and lead a multi-generational workforce. Elton’s work is supported by research with more than 1,000,000 working adults, revealing the proven secrets behind high-performance cultures and teams.

For more about Chester Elton, visit https://www.chesterelton.com.

For more about Joseph Michelli, visit https://www.josephmichelli.com.

**Originally recorded as a live video stream on Tuesday, November 24, 2020.**

Destination: Leadership Philanthropy with Jeremy C. Park

Jeremy C. Park is a corporate executive and philanthropist, an author of two books and a weekly newspaper column, a contributor to Forbes, producer and host of television and radio shows and a podcast, and a sought after speaker for transforming organizations and individuals into catalysts for their community.

For more about Jeremy Park, https://www.jeremycpark.com.

For more about Joseph Michelli, https://www.josephmichelli.com

**This episode was originally recorded on Thursday, November 19, 2020 as a live video stream.**

Destination: Pro Bowl Leadership with Karl Mecklenburg

Former Denver Broncos Captain and All-Pro Linebacker Karl Mecklenburg rose from being a college walk-on and a 12th round draft pick to a pro career that included six Pro Bowl and three Super Bowl appearances. He enjoys speaking to a variety of groups, and his story is both humorous and inspirational. The lessons life in the NFL taught him about teamwork, courage, dedication, desire, honesty, and forgiveness, and goal setting are his “Six Keys to Success”.

For more about Karl Mecklenburg, https://karlmecklenburg.com

For more about Joseph Michelli, https://www.josephmichelli.com

Destination: The Fred Factor with Mark Sanborn

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and award-winning keynote leadership speaker. Mark has written 8 books, and The Fred Factor has sold over 2 million copies worldwide. His latest book is The Intention Imperative: Three Essential Changes That Will Make You a Successful Leader Today. He is Leadership Expert in Residence at High Point University, the Premier Life Skills University.

Mark Sanborn https://marksanborn.com

Joseph Michelli https://www.josephmichelli.com

Destination: The Starbucks Experience with Howard Behar

Howard Behar is a renowned business leader, author, speaker, and mentor who has influenced the lives of numerous men and women at all stages of their careers and at all levels and roles. For 21 years Behar led Starbuck’s domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan.

For more about Howard, visit http://www.howardbehar.com

For more about Joseph, visit https://www.josephmichelli.com

Destination: Unstuckeness with Craig Lemasters

Craig Lemasters is the author of Unstuck, which offers a powerful learning methodology that equips leaders to strategically leverage the wisdom of others to drive transformational growth and jump-start pathways toward innovation. Craig’s strategic process will first help executives pinpoint exactly where and how they are stuck, identify places where innovation and growth are necessary and then equip them with the 3-steps process necessary to move forward rapidly.

Destination: A Published Book with Joseph driving solo

Joseph Michelli shares insights on how go get a book published!

Destination: Entrepreneurial Success with Ellen Rohr

As president of Benjamin Franklin, The Punctual Plumber, a home service company, Ellen Rohr helped grow the company from zero to $40 million in franchise sales and 47 locations in less than 2 years. She is also the COO of ZOOM DRAIN Franchising, LLC, a new drain and sewer company expanding across the USA. They make Business UN-Complicated so you can live Life UN-Leashed!

Destination: The Beverly Hills Hotel Experience with Ed Mady

Ed Mady is the Regional Director of West Coast USA and General Manager of The Beverly Hills Hotel and Bungalows. He will be my guest today to discuss transformational leadership during times of crisis.