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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
Episodes
Tuesday Nov 16, 2021
Tuesday Nov 16, 2021
Joseph Michelli explores the increased importance of emotional value creation for employee and customer experiences. He also offers ways to differentiate your brand through your emotional value delivery.
**Originally recorded as a Livestream on Thursday, March 4, 2021.
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